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Heart and Vascular Institute, UPMC
Pittsburgh, PA
Heart and Vascular Institute, UPMC
In a heartbeat.
Creating a contemporary model of comprehensive care.
One step at a time.
One of the world’s premier centers for comprehensive cardiovascular care, Pittsburgh’s UPMC Heart and Vascular Institute (UPMC HVI) develops revolutionary new treatment models and medical devices that can improve—and save—the lives of people facing complex heart and vascular conditions.

We partnered with UPMC HVI to develop two new additions that would connect public and private spaces and right-size three critical zones: intervention, holding, and office. The design strategy not only assures appropriate space for each zone, but also enhances operational performance. By streamlining organization, we reduced the number of steps healthcare providers take during each shift, expediting response times, improving efficiency and increasing time spent with patients.

Positively impacting performance, patient experience and connectivity, the new additions support UPMC HVI in delivering comprehensive care—and demonstrate that saving steps can ultimately save lives.
Results
The new additions connect public and private spaces and right-size three critical zones: interventional, holding, and office.
The new holding zone is divided into basic prep, recovery and observation, with flexibility to merge as needed.
In the interventional zone, we organized services around a central hub, streamlining traffic, improving efficiency and expediting response times.
By minimizing the total number of steps taken by healthcare providers, we decreased fatigue and maximized time spent with patients.
An interventional zone organizes services around a central hub to streamline traffic and increase efficiency.
A nearby holding zone divides patients into basic prep, recovery and observation, with flexibility to merge as needed.
Creating a contemporary model of comprehensive care.
Heart and Vascular Institute, UPMC
Pittsburgh, PA
In a heartbeat.
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